Refund policy

Returns and refunds

I want you to love everything you buy from me. If you change your mind about a ready-made item, such as an original painting, print, greetings card or gift, you can return it within 14 days of receiving it for a full refund.

Commissions and personalised items

Commissions and personalised items (including personalised prints, bespoke paintings and wedding artwork) are made to order just for you, so they can't be returned or refunded if you change your mind. I'll always share a proof or check in with you before your piece is finished.

Commissions need a 50% deposit upfront to secure your booking, with the remaining balance due one week before your wedding or agreed delivery date.

How to return an item

• Get in touch through my contact page within 14 days of receiving your order to let me know you'd like to return it.
• Send the item back within 14 days of telling me, unused and in its original condition and packaging.
• Please use a tracked service, as I can't be responsible for items lost in the post. Return postage is paid by you unless the item is faulty or not as described.

Refunds

Once I've received and checked your return, I'll refund you within 14 days to your original payment method. Refunds include the original standard delivery cost.

Damaged or faulty items

If anything arrives damaged, faulty or not as described, including a commission or personalised item, please contact me as soon as possible with a photo and I'll put it right with a repair, replacement or refund. This doesn't affect your statutory rights.